Responsibilities:

• Utilizing efficiency metrics and route audits to identify underperforming drivers, actively sharing findings with TMs.
• Monitoring sites in Telapoint and collaborating with dispatch to prevent run-outs.
• Mentoring new hires for a smooth onboarding experience.
• Assisting with paperwork requests, billing inquiries, schedule changes, and equipment assignments for streamlined operations.
• Providing technical support for drivers on various platforms such as ELD, TMW, Vector, etc.
• Committing to a minimum of 1 ride-along per month to gain insights into the driver's role and build strong relationships.
• Collaborating with TMs to balance schedules and address capacity needs effectively.
• Actively participating in monthly safety meetings to contribute to a culture of safety awareness.
• Conducting driver route audits and providing coaching for efficiency improvements.
• Assisting TMs with compliance items, CBTs, and effective management of rack carding.
• Working closely with TMs and drivers to maintain fleet compliance standards.
• Ensuring timely completion of CBTs and coordinating equipment scheduled for service with the shop.
• Maintaining open communication with dispatch on driver load issues, breakdowns, rack delays, or other concerns.
• Regularly performing driver observations to enhance overall performance.
• Undertaking other duties as assigned to contribute to the success of the team.